Tuesday, September 29, 2020 | 11:00am-12:00pm
C1: What Do You Mean the Morphine Isn’t Working?
Ellen Fulp, PharmD, MSPC, BCGP, Director of Pharmacy Education, AvaCare
This session will review recommendations for safe opioid analgesic utilization. Patient cases will be reviewed to highlight the importance of consistent, thorough pain assessment. Appropriate analgesic use will be discussed, with special consideration given to formulary selection. This presentation will review cases involving methadone, opioid infusions, and opioid sparing medications.
C2: Home Care Agency In-Home Care Providers: Yes You Can Succeed and Prosper!
Richard Rutherford, President, LTSS Consulting
This session is designed to provide direct and specific advice and strategies for Providers to Medicaid PCS & CAP, Veterans Affairs, Long Term Care Insurers, Medicare Advantage, County and Grant programs, and Private Pay Providers. This session will review how agencies can increase revenue and broaden their business base. Participant questions and concerns about audits, NCTracks, EVV and NC HIEA update will be addressed.
For: Home Care
C3: The Impact of Clinical Documentation on Agency Financials, Star Ratings, and Survey Compliance
Sue Payne, MBA, RN, CHCE, Vice President and Chief Clinical Officer, Corridor
Kimberly Gunter, MSN, RN, CDI-P, HCS-D, HCS-O, Director of Home Health/Hospice Documentation Improvement, Corridor
This session will focus on one of the most important challenges facing the home health/hospice industry. When the care provided to the patient does not match the clinical picture of the patient in the medical record, it can negatively impact the publicly reported outcomes, financials, and survey compliance of the organization. During this session,
the presenters will offer actionable ways to engage clinicians in improving their documentation to match the care they are providing.
For: Home Health and Hospice
C4: Helping Patients Achieve End of Life Wishes: Key Issues, Updates, and Q&A
Ken Burgess, Partner, Poyner Spruill, LLP; Shannon Pointer, MSN, RN, CHPN, VP of Hospice & Palliative Care, AHHC of NC
This interactive session regarding advance care planning and advance care directives will begin with a brief overview on
the topic including key issue updates, transition to a review of common questions and answers related to advance care planning and advance care directives, and conclude with time for open question and answer with the audience. This is a session you will not want to miss.
Tuesday, September 29, 2020 | 2:15pm-3:15pm
D1: Recent OIG Reports: Strategies to Keep Your Hospice Safe
Nicole Martin, MBA, BSN, RN, CHPN, CHC, Vice President of Quality & Compliance, Transitions LifeCare
Melody Foster, BSN, RN, Performance Improvement Coordinator, Transitions LifeCare
This session will review the most recent OIG reports that point to quality of care issues among hospice and discussion of how to foster a culture of “quality matters” within your organization. Audit tools will be made available that target the areas of OIG concern.
D2: Developing a Quality Improvement Program for Home Care
Kathie Smith, BSN, RN, VP of Home Care and State Relations
AHHC of NC
Home Care agencies are required to have a Quality Improvement program in place through various payer sources and home care licensing rules. Home Care agencies will also need to track quality measures in working with value based payers in the future. This session will review a Quality Improvement Program for home care agencies using Quality Assurance (meeting standards) and Performance Improvement (preventing problems) (QAPI) principles. Attendees will be provided with guidance and tools to implement or build upon a program to ensure Home Care Quality Improvement focused on client outcomes.
For: Home Care
D3: Create a Sustainable Process for Avoiding and Managing Additional Document Requests
Lisa McClammy, BSN, RN, COS-C, HCS-D, Senior Clinical Education Consultant, MAC Legacy
Every agency struggles with ADRs. This session will cover different types of ADRs, required documentation, how to organize the information and respond to the ADR. We will take a step back and look at how the agency can build internal processes from intake through each episode of care all the way to billing that will ensure no matter which
patients are chosen for an ADR, their documentation will exceed the requirements. We will also discuss how the ADR workflow is important for agencies in states that are a part of Review Choice Demonstration (RCD) and how they can have a complete process to track every step to ensure approval. Last, we will take a look at the main reasons for ADR denials and the appeal process.
For: Home Health
D4: A New Vision for Dementia Care
Melanie Bunn, MS, RN, GNP, Dementia Training Specialist, Dementia Alliance of NC
Working with people living with dementia can be complicated! But changing your approach can make life better for them and for their care partners. This session offers participants opportunity to practice communication and approach strategies that will improve interactions with people living with dementia, as well as, with others who may be experiencing cognitive or processing changes.