Melinda Gaboury, CEO, Co-Founder, Healthcare Provider Solutions


Melinda A. Gaboury, with more than 29 years in home care, has over 18 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PPS training, billing, collections, case-mix calculations, chart reviews, and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.

Doug Golub, President, MediSked
Doug Golub serves as President of MediSked, LLC focusing his expertise and passion on delivering innovative technology solutions to the healthcare and human services industry. Prior to joining MediSked, Golub served as Platform Services Manager for Microsoft’s Health Solutions Group. An original member of Microsoft’s healthcare venture, Golub is an expert in health care IT security, implementations, and customer needs assessments. Golub holds a Masters of Information Systems from Rochester Institute of Technology and a Bachelor of Science from State University of New York College at Geneseo.

J’non Griffin, RN, MHA, HSC-D, HSC-C, HSC-H, COS-C, Director, SimiTree Healthcare Consulting

J’non Griffin is a 32 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration in 2005.  She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. She has served as Director of Staff Development and Appeals for home health and hospice agencies. She has taken part in mock surveys for agencies, and prepared agencies for accreditation. She has been directly involved in accreditation surveys, acquisitions and many regulatory crises with state survey agencies and the intermediary. As Regional Director of Operations for a home care company, J’non was ultimately responsible for the operations of several branch agencies. She completed billing audits, supervised personnel, handled employment issues and trained managers. Part of her responsibilities have included risk management, acting as Compliance Officer, development of policies and forms, survey compliance, appeals of Medicare denials, writing Corrective Action Plans, start-ups of parent and branch agencies, consulting with agencies on a variety of subjects and education of staff. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C)  and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. J’non is also on the board of Home Care Directions, and is a frequent contributor, along with an expert on HcPro’s Ask an Expert Panel. She has also been a frequent contributor to the Decision Health Publication, The Diagnosis Coding Pro, Published several manuals, and assisted with composition of several online modules for coding and OASIS instruction.. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.

Devin Griffith, MPA, MSW, Vice President Development & Innovation, AuthoraCare Collective
GENERAL SESSION: Impacts of COVID-19 and the Opportunities Ahead for Home Care, Home Health & Hospice

Devin Griffith, MPA, MSW, serves as Vice President, Business Development and Innovation for AuthoraCare. In his role, Mr. Griffith leads strategic development and partnerships, service diversification, payer strategy, medical and community outreach, growth and integration strategies across the care continuum, and innovation and value-based care initiatives.  
Prior to joining AuthoraCare, Mr. Griffith was Vice President, Home Health and Regional Development for Advanced Home Care, a non-profit organization owned by twelve health systems across the southeast, and Vice President, Care Continuum and Support Services for Randolph Health.  Mr. Griffith’s health care experience spans over 28 years and includes hospital administration, hospice and home health, case management services across the continuum, palliative care, community-based long-term care, PACE, and population health initiatives.  
Mr. Griffith has a Master’s Degree in Social Work from the University of North Carolina at Chapel Hill and a Master’s Degree in Public Administration from High Point University.  He currently serves as the Board Chair for the Association of Home and Hospice Care of North Carolina and the Board Chair for the Hospice and Home Care Foundation of North Carolina. 

Vicki Hoak, Executive Director, Home Care Association of America
Vicki joined HCAOA as Executive Director in November of 2019, following a stellar 19 years in charge of the Pennsylvania Homecare Association. As Executive Director, Vicki sets the Association’s strategic direction and leads the charge for the industry on a number of key professional and policy issues. Vicki holds a bachelor’s degree in communications from Shippensburg University. She has been active in several professional and policy organizations on a volunteer basis.

Maggie Keen - Vice President Strategic Initiatives, myCNAjobs
Maggie Keen is a national caregiver recruitment speaker and Vice President at myCNAjobs. After spending the last 7 years consulting with top senior care companies across the country, Maggie has unique insight into what innovators are doing to tackle their toughest recruiting challenges. She's on a mission to arm healthcare recruiters with more insight about Caregiver motivations to fuel the hiring and retention of a workforce plagued with high turnover.

Jennifer Kennedy, EdD, MA, BSN, RN, CHC, Senior Director, Regulatory & Quality,

National Hospice & Palliative Care Organization (NHPCO)
Dr. Jennifer Kennedy is the Senior Director of Quality & Regulatory for the National Hospice & Palliative Care Organization and has been with the organization since 2006.  She has more than 30 years of experience as a leader and nurse in diverse healthcare settings and has worked in hospice and palliative care for the last 20 years.  She has a bachelor’s degree in nursing, a dual master’s degree in health education and case management, and a doctoral degree in health care education and policy.  She is a certified healthcare compliance professional and legal nurse consultant.  Jennifer is the lead for the NHPCO hospice quality program and interacts with CMS and their contractors related to hospice quality and regulatory issues.  She serves on the National Quality Forum’s MAP Post-Acute Care/Long-Term Care Workgroup, the 2020 National Quality Partners™ (NQP™) Leadership Consortium and the Joint Commission Home Care Accreditation Advisory Council.  She serves as faculty at national and state conferences, writes articles for trade journals, contributes to health care publisher materials, develops education and resources for hospice and palliative care providers, and serves on the ANA’s national palliative nursing task group.  Jennifer also teaches Graduate Health Science courses at the University of Indianapolis.

Nick Knowlton, Vice President of Strategic Initiatives for ResMed, parent company of Brightree and MatrixCare
Nick Knowlton is the Vice President of Strategic Initiatives for ResMed, parent company of Brightree and MatrixCare. He leads the company’s interoperability initiatives, amongst other areas. Nick brings more than 20 years of business experience across sales, marketing, product and strategy roles for technology and health information technology businesses. Prior to joining ResMed, Nick ran strategic initiatives for Greenway Health, a market leader in the physician practice EHR space. Nick is extremely active in the post-acute industry -- he is the chair of the board of directors of CommonWell Health Alliance and is on the board of HCTAA and PDHCA, which are affiliates of NAHC. Nick has a Bachelor of Science degree with a major in Biochemistry from the University of Notre Dame.

Kim Kranz, RN, MS, CHPCA, President, Catholic Health Home Care & Good Shepherd Hospice
With 30 years of hospice and home health leadership and proven results of innovation, growth, clinical and financial outcomes, Kim Kranz currently serves as President of Catholic Health Home Care & Good Shepherd Hospice in Long Island, New York. In the past, she has served as Senior Vice President for Celtic Hospice & Home Health and Allegheny Health Network Healthcare @ Home, as well as a national healthcare consultant with Fazzi Associates and The Corridor Group. She is a current member of the Legislative Affairs Committee, National Hospice & Palliative Care Organization, past Board Member of the Pennsylvania Home Care Association and Pennsylvania Hospice Network. She has served as part-time faculty at Pennsylvania State University.

Christine Lang, MBA, Director of Data Consulting, SimiTree Healthcare Consulting
Christine Lang joined the Simione team in 2020 as Director of Data Consulting to lead the development of solutions for data strategy, analysis and management. She has a long track record of leadership to help home health and hospice clients improve performance, drawing on her 20+ years in post-acute care to facilitate Simione’s technical, operational and sales efforts to advance data capabilities across consulting teams.An experienced business leader and frequent national speaker in our industry, Christy previously served in senior director roles with ABILITYNetwork for sales strategy, market development and product management (2015-2019). She also led product strategy and client services at National Research Corporation (2010-2015), and grew in progressive roles spanning client relations, product management, data strategy, and leadership of the home health and hospice business lines at Outcome Concept Systems, Inc.(1999-2010). Christy is a highly active member of the post-acute professional community as a presenter and author on topics that include business intelligence, benchmarking, quality measurement, customer satisfaction and value-based purchasing. Christy earned a Master of Business Administration and a B.A. in political science and mathematics from the University of Washington.

Christine Lau, RN, LCSW, APHSW-C, VP of Operations and Care Management, Teleios Collaborative Network
Christine Lau RN, LCSW, APHSW-C is the VP of Operations and Care Management for Teleios Collaborative Network (TCN). Christine is dually licensed as both a Registered Nurse and Clinical Social Worker who comes with 27 years of experience in both direct clinical work with seriously ill patients and operational leadership of serious illness and care management programs. TCN is a not-for-profit organization that has created a clinically integrated network that shares expert leadership, industry best practices, and resources with its member organizations, allowing community-based, not-for-profit hospice and palliative care agencies to continue their work of providing compassionate care for those facing serious illness or end of life challenges. TCN was founded in 2017 by Four Seasons and Carolina Caring and co-founded by Caldwell and Mountain Valley Hospice and Palliative Care organizations. TCN is currently comprised of ten organizations and serves members in North Carolina, South Carolina, Virginia and Louisiana and Texas.

Mya Lewis, I/DD & TBI Section Chief, Division of Mental Health, Developmental Disabilities and Substance Abuse Services at NC Department of Health and Human Services
Mya Lewis is the Intellectual/Developmental Disabilities & Traumatic Brain Injury Section Chief with the North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMH/DD/SAS). She has 20 years of experience in the field and uses this experience to help guide the policy work for individuals with intellectual and developmental disabilities (I/DD). Mya has supported individuals with I/DD in various capacities and roles, including direct care staff supervisor, director, and assistant vice president of a service agency. Mya joined DMH/DD/SAS as an I/DD Program Manager in 2012 and now serves as the IDD & TBI Section Chief. In this role she supports in the development, monitoring, management, and improvement of child, adult, and geriatric IDD and TBI services statewide. Mya participated in the inaugural Advancing Strong Leadership for North Carolina DD Professionals program – a leadership development initiative funded by the NC Council on DD and operated by the National Leadership Consortium on DD at the University of Delaware.

Cooper Linton, MHA, MBA, Associate Vice President, Duke HomeCare, Duke Hospice, and Duke Home Infusion
GENERAL SESSION: Impacts of COVID-19 and the Opportunities Ahead for Home Care, Home Health & Hospice


Cooper Linton has worked in the healthcare industry for over 20 years with a passionate focus on home and community-based care. His professional background includes strategic planning, healthcare operations, certificate of need, marketing, business development, and healthcare construction. His currently serves as the associate vice president for Duke HomeCare, Duke Hospice, and Duke Home Infusion.
Mr. Linton holds a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama at Birmingham where he also completed his Graduate Certificate in Gerontology. Cooper believes that his greatest “real world” education came through his role as a caregiver while he shared the care-journey of his parents.  When not working, Cooper is happily busy as a husband, father, and an avid outdoorsman.

Jay Ludlam, Assistant Secretary for Medicaid, Division of Health Benefits, NC DHHS
Jay Ludlam joined the NC Department of Health and Human Services in August 2017. Mr. Ludlam led the statewide NC DHHS Medicaid Transformation project to move Medicaid from a predominantly fee for service program to a managed care delivery system while supporting nearly 1.6 million beneficiaries. He is an attorney and executive with extensive experience in Medicaid, managed care, health care delivery reform and quality and care management innovations. Before joining the Department, he served as an Assistant Attorney General for Missouri in its Medicaid Fraud Control Unit and as Missouri’s acting state Medicaid Director.

Patti Lyons, Executive Partner, Pride Philanthropy
Patti was Foundation Director for the Whitfield Healthcare Foundation at Hamilton Medical Center in Dalton, Georgia, for five years through two successful capital campaigns. For the last 33 years, she has consulted in non-profit fundraising, initially as Vice President of Lyons Associations in Aspen, Colorado, from 1988 until 1997. Her emphases include board engagement and motivation, strategic planning, feasibility and development assessments, capital campaigns, major gift strategies for development staff and volunteers, planned gifts, and interim executive director roles. Patti has been a motivational speaker for numerous non-profit boards. Her organizational and strategic skills and an array of fundraising experiences have brought a high level of financial success to nonprofit clients for over three decades. Patti is a graduate of the University of Georgia.

Fred Mangeni, M. Div., Clinical Chaplain and Grief Counselor, UNC Hospice
Fred Mangeni Mdiv has worked as pastor, educator and a coach for church planters for over 17 years in North Carolina. Fred currently works as Clinical Chaplain and Grief Counselor at UNC Hospice and has been with UNC since 2019. He received his Masters of Divinity from ACT University in South Korea. His background includes multicultural ministries, administration and leadership education, grief counseling and pastoral care, trauma intervention, and clinical ethics and policy making. 

Shannon McCarson, Regional Director, BAYADA Home Health Care
GENERAL SESSION: Impacts of COVID-19 and the Opportunities Ahead for Home Care, Home Health & Hospice

Shannon McCarson has been working in the home health care industry for over 22 years with experience both personal care and supports and nursing services.  Through his support of operations across multiple states and countries, he has gained experience and knowledge of various operational models and innovative programs.  Shannon graduated from the University of North Carolina at Charlotte in 1991 with a Bachelor of Arts in English and Secondary Education.  Shannon previously served on AHHC’s board of Director’s and is a member of the Government Affairs Committee.

Jennifer McLucas-Ingold, MSW, MHA, LCSW, LCAS, Executive Director, WakeMed Home Health, Hospital @ Your Home and Community Case Management
Jennifer currently serves as Executive Director for WakeMed Home Health, Hospital @ Your Home and Community Case Management.  She has worked with WakeMed in various capacities for the past 14 years with Home Health, Personal Care, Community Case Management and Behavioral Health Services.  Jennifer additionally manages a Behavioral Health Private Practice.  Having earned a Master in Social Work (University of Pittsburgh, 1997) and a Master in Healthcare Administration (Pfeiffer University, 2016), her experience and interest is in developing community healthcare, population health and integrated health initiatives.  Jennifer has been part of the team leading the WakeMed Hospital @ Your Home implementation since May 2020.  

Lisa S. Meadows, MSW, Manager Clinical Compliance Education, ACHC 
Lisa has over 30 years of experience in the health care industry; from acute care hospitalization, home health, to hospice and palliative care. Lisa is currently the Manager for Clinical Compliance Education for Accreditation Commission for Health Care (ACHC) - a nationally-recognized non-profit accreditation organization that has CMS Deeming Authority for Home Health, Hospice, Home Infusion Therapy, Renal Dialysis Facilities, and DMEPOS. Lisa is for providing comprehensive clinical, accreditation and industry education to ACHC customers and stakeholders as well as assisting providers with interpreting the ACHC Standards and Medicare Conditions of Participation. 
Lisa’s experience has allowed her to successfully prepare and lead the home health and hospice agency she was previously employed with through the ACHC Accreditation process. Lisa has also worked as an ACHC Hospice Surveyor, affording her the opportunity to assist organizations with developing best practices and compliance strategies. Lisa speaks at national and state conferences, and conducts workshops on the accreditation process as well as other relevant health care topics.

Ken Melton, Principal/Owner
GENERAL SESSION: State of the State Update from AHHC's Advocacy Team

Ken has lobbied in the NC General Assembly for more than a decade. During that time he has earned statewide recognition for successes achieved on behalf of his clients, including being named one of North Carolina’s top 50 lobbyists by the NC Center for Public Policy Research. Prior to lobbying, Ken worked in the General Assembly as a legislative staff member, serving Congresswoman Virginia Foxx when she was a state senator, the House Finance Committee and the Research Division. Ken’s tenure as a lobbyist includes four years as Director of Legislative Affairs for the NC Department of Revenue where he worked as a top deputy for Secretary Norris Tolson. Before that he spent four years as a contract lobbyist with Alley Associates – one of North Carolina’s top-ranked firms for nearly two decades. In short, Ken has worked as a staff member in the state House, Senate and Executive Branch. He has worked with both Democrats and Republicans and maintains strong positive relationships with state officials from both parties. As head of his own governmental affairs and lobbying firm, Ken has represented a diverse list of clients, including associations; medical companies; utilities; manufacturers and distributors; and local, state and federal retirees. He specializes in a number of policy areas, including alcohol and beverage control and distribution; energy; health care; taxes/finance and transportation. Ken has a Master of Public Affairs Degree and Bachelor of Science Degree from Western Carolina University. He is a North Carolina native, who grew up in New Bern and currently resides in Garner.

E. Bahati Mutisya, JD, Associate, Parker Poe
Bahati Mutisya represents health care providers in legal proceedings and helps them navigate complex regulatory requirements. Her clients include hospitals, behavioral health providers, hospice providers, and assisted living facilities.
Bahati has experience with Medicaid and Medicare regulations and audits, including defending clients who have received recoupment and termination notices from those programs. She has also represented providers before managed care organizations and the Office of Administrative Hearings on issues related to licensure, pre-payment review, and post-payment review. In addition, Bahati advises psychiatric hospitals on compliance with state and federal rules related to caring for the mentally ill and guardianship issues. She has represented hospitals in involuntary commitment hearings in district court.
Bahati is currently an adjunct professor teaching health care compliance in the Master of Studies in Law program at Wake Forest University School of Law. Her course covers health care compliance topics and laws, progressing from the basics of a compliance program to specific issues facing the health care industry.
Outside of health care, Bahati has counseled private businesses and local governments in regulatory issues and civil litigation. Bahati has significant experience representing clients before governing bodies and elected officials to persuasively advocate for her clients’ positions. She has also assisted municipalities with land use regulation, advised real estate developers on compliance with local zoning laws, and defended developers in real property litigation.
Before joining Parker Poe, she clerked for the Honorable Anna Blackburne-Rigsby, who is currently the chief judge on the District of Columbia Court of Appeals. Bahati is a previous summer associate at Parker Poe. She also served as a summer law clerk at the U.S. Department of Justice, Executive Office for Immigration Review and as a summer law clerk at the U.S. Department of Justice, Civil Division, Office of Immigration Litigation.
Bahati earned her law degree from Wake Forest University School of Law, where she served as editor-in-chief of the Wake Forest Journal of Law & Policy, president of the Immigration Law Society, and secretary and mock trial team member for the Black Law Students Association. She earned her Bachelor of Science in business administration with honors from Carnegie Mellon University.
Before attending law school, she taught calculus supplemental instruction sessions for freshman calculus students at Carnegie Mellon University in Doha, Qatar.

Brandy Nordan, RN, UNC Hospice
Brandy Nordan RN began her nursing career in 2002 on a medical-surgical unit where she worked for approximately five years. In 2005, an opportunity came for Brandy to become a case manager with a local hospice agency. From 2005 to 2019 Brandy worked at that hospice as a case manager, was promoted to supervisor and then to director. During that time she assisted in opening a hospice inpatient facility (in 2007). In 2019 she started working with UNC Hospice a case manager and was promoted to her current role of nurse coordinator. Brandy is furthering her education at Chamberlain University and is completing coursework toward her Bachelor of Science degree in Nursing.

Joe Osentoski, BAS, RN-BC, Chief Reimbursement Recovery Consultant, Gateway Home Health Coding & Consulting

Joe specializes in additional documentation request (ADR) responses and appeals.  As a registered nurse for more than twenty-five years, his career has included clinical consulting in home health and hospice specializing in clinical quality assurance and regulatory compliance. He also has extensive experience with all types of Medicare audits and probes from the variety of Medicare contractors.  Joe has completed over 5,000 ADRs in home care and hospice, filed thousands of appeals and has attended hundreds of Administrative Law Judge (ALJ) hearings on behalf of clients.  He is a contributor to industry newsletters Home Health Line and Eli’s Home Care Week.  Joe is also author of the book The ADRs and Appeals Handbook, First Edition, from Decision Health.