Monday.png
AHHC2021Title_edited.png

General Session • Monday @ 9:00am

Cooper Linton
Panelist
Associate Vice President
Duke HomeCare & Hospice
Past AHHC Board Chair
Devin Griffith
Moderator
Vice President Development & Innovation, AuthoraCare Collective
AHHC Board Chair
Larry Dawalt
Panelist
Senior Director of Spiritual Grief Care Services, Hospice & Palliative Care Charlotte Region
Michelle White, DNP, RN, CNL
Panelist
Director, Home and Transitional Care Cone Health HomeCare Providers
Shannon McCarson
Panelist
Regional Director, BAYADA Home Health Care
Past AHHC Board Member

Plenary Sessions • Monday @ 3:00pm

Jennifer Kennedy.PNG
Jennifer Kennedy
Senior Director, Regulatory & Quality
NHPCO
For: Hospice

Sponsored by:

2014_axxess_logo_PNG.png
Katie Wehri
Director, Home Care & Hospice Regulatory Affairs, NAHC
For: Home Health

Sponsored by:

CHAP.jpg
Vicki Hoak.jpg
Vicki Hoak
Executive Director
HCAOA
For: Home Care

Sponsored by:

MutualOfAmerica.png
 

Impacts of COVID-19 and the Opportunities Ahead for Home Care, Home Health & Hospice

General Session

Monday, 6/21

9:00am-10:30am

For: Home Care, Home Health, Hospice, Palliative Care, I/DD

Moderator: 
Devin Griffith, MPA, MSW, Vice President Development & Innovation, AuthoraCare Collective, AHHC Board Chair


Panelists:
Larry Dawalt, M. Div., BCC, CT, CTSS, CHPCA, Senior Director of Spiritual Grief Care Services, Hospice & Palliative Care Charlotte Region
Michelle White, DNP, RN, CNL, Director, Home and Transitional Care, Cone Health HomeCare Providers
Cooper Linton, MHA, MBA, Associate Vice President, Duke HomeCare, Duke Hospice, and Duke Home Infusion
Shannon McCarson, Regional Director, BAYADA Home Health Care

The COVID-19 Pandemic has had profound impacts on the home care, home health & hospice industry. Every care team has felt some level of moral distress and anxiety that should be acknowledged if we are going to evolve and innovate as an industry. On this panel, selected home care, home health & hospice professionals will offer their unique perspectives, insight, and ways to overcome the various impacts of COVID-19 and to better prepare for the next challenge. Topics discussed include the acknowledgement of compounded grief among staff members; the lasting impacts of COVID-19 – how have things changed forever; and the hope & opportunities found in these challenging times including the widespread adoption of telehealth, increased perceived value of home care services, innovative programs, team resilience, and more. Questions from the audience will also be answered by our moderator and panelists. 

Purple Belts and Bereavement: How UNC Hospice Used Lean Principles to Refresh the Bereavement Program

Breakout Session A1

Monday, 6/21

11:00am-12:00pm

For: Hospice

Apollo Stevens, DNP, RN, CHPCA, Director, UNC Hospice
Scott Cornelius Ashley, MSW, LCSW, Hospice IPU Social Worker/Bereavement Coordinator
Maggie Cannon, CSSBB, Senior Quality Leader, UNC Office of Quality Excellence
Marketta Williams, BS, MS, CAVNC, Coordinator, Volunteer Services & We Honor Veterans
Tara W. Barrett, RN, BSN, OCN, CHPN, UNC Medical Center
Brandy Nordan, RN, UNC Hospice
Fred Mangeni, M.Div., Clinical Chaplain and Grief Counselor, UNC Hospice

Ashley Addison, RN, BSN, PCCN, Nurse Manager, SECU Jim & Betsy Bryan Hospice Home 
Amber Dowdy, CST, SECU Jim & Betsy Bryan Hospice Home of UNC Health Care

UNC Hospice’s Bereavement Program had not been refreshed for several years: program materials were outdated, processes involved multiple people and had become unwieldy, and the value of the program to the bereaved was questionable. UNC Hospice reached out to an internal hospital department and initiated a Purple Belt Lean Process Improvement project which resulted in a complete revision of the Bereavement Program.

Learning Outcomes:

  1. Attendees will be able to describe the main principles of Lean Process Improvement

  2. Attendees will be able to describe how UNC Hospice established an A3 Bereavement Program Process Improvement Project 

  3. Attendees will gain insight into how Lean Process Improvement might be used in their organization

 
 

Level Up: Using Data to Improve Social Determinants of Health Before, During and After COVID-19

Breakout Session A2/IDD1

Monday, 6/21

11:00am-12:00pm

For: Home Care, I/DD

Julia Adams-Scheurich, VP of Government Relations & Public Policy, AHHC of NC

Doug Golub, President, MediSked

Julia Adams-Scheurich.jpg
Doug Golub.jpg

Social determinants of health (SDoH) are conditions in a person’s life that directly impact their holistic outcomes. The services you deliver and methods for service delivery have a large capacity to directly impact a person’s SDoH. During the current age of COVID-19, SDOH become even more critical since we know that factors like where people live, relationships, and health conditions can affect a person’s vulnerability and recovery from the disease. This session provides a case study from an MCO that utilizes many techniques, including telehealth, and data to identify opportunities to improve SDoH and increase quality and outcomes. Presenters will also share the applicability to the SDOH standards that will be included in the statewide Medicaid transformation.

 

Documentation in a PDGM World - Putting It All Together

Breakout Session A3

Monday, 6/21

11:00am-12:00pm

For: Home Health

J'non Griffin, RN, MHA, HCS-D, HCS-C, HCS-H, COS-C

President, Home Health Solutions, a Simione Coding Company

Documentation in a certified home health agency has always been a struggle. Now add on top of that face to face documentation needed from the physician, submitting pre-claim reviews, and getting paid timely with the no-pay RAP rule in place, and it seems like a never ending battle. Stop trying to fit a square peg in a round hole.  In this interactive presentation we will discuss how face to face, coding, and continuing documentation, along with physician queries need to be implemented to get ALL these pieces right, AND make sure that your agency is receiving maximum reimbursement under PDGM. We will talk about the critical thinking needed to make sure that it happens, when to make sure a patient has a new FTF because the focus of care has changed, and how to communicate all that in the documentation.

 

Virtual Care: Using Virtual Visits, RPM, and Assessments to Engage Patients and Improve Adherence

Breakout Session A4

Monday, 6/21

11:00am-12:00pm

For: Home Care, Home Health, Hospice, Palliative Care

Michael Pepe, Director of Solutions Engineering, Synzi

This session will highlight the critical role of telehealth apps and virtual care functionality during the pandemic.   Updates regarding deployment, usage, and reimbursement will be shared.  Use-cases and results will demonstrate the value of:

  1. Virtual Visits:  Connecting with patients over secure video calls to discuss progress, promote adherence, answer questions, and share guidance. Include participants such as a specialist, pharmacist, family caregiver, interpreter, etc.

  2. Remote Patient Monitoring: Obtaining patient vitals which can help you predict, manage, and improve outcomes for your patients as well as set-up intervention workflows to address non-compliant situations.  

  3. Assessments: Conducting digital surveys in-between visits to check patients’ progress identify emerging issues. 

Also, assessments can be used to automatically gauge staff’s “fit to work” and “return to work” status on a daily basis. During the session, you will learn how virtual care can help your agency provide cost-contained, patient-centric care which results in better engagement, better outcomes, and a better bottom line.
 

 

Closing the Loop Between the Comprehensive Assessment and the Development of the Plan of Care

Breakout Session B1

Monday, 6/21

1:00pm-2:30pm

For: Hospice

Lisa Meadows, Manager Clinical Compliance Education, ACHC

This presentation will explore the art of creating and maintaining a plan of care that reflects the patient’s and family’s current physical, psychosocial, and spiritual needs as those needs change throughout Hospice Care.  Compliance in several care planning and coordination of services standards are among CMS top 10 most frequently cited deficiencies. Learning to document properly against the top CMS deficiencies will ensure proper patient care is being provided as well as prevent potential Condition level deficiencies.

 

Uncertain Certainty: Staff Retention in the Days of COVID-19

Breakout Session B2/IDD2

Monday, 6/21

1:00pm-2:30pm

For: Home Care, Home Health, Hospice, Palliative Care, I/DD

Jennifer Blake, BSN, MS, RN, Clinical Systems Specialist, Thornberry, Ltd.

Staff retention in homecare has long been a concern. Factors that negatively impact staff longevity include higher caseloads, increasing documentation requirements, heightened job expectations, and boundaries that can be challenging to maintain.  Impacts from the COVID-19 pandemic have intensified this issue.   The need to develop strategies to promote staff retention is more critical now than ever before. This presentation will examine factors that can lead to staff burnout, mitigating factors that can promote staff retention, and potential strategies for organizations to combat the high rates of staff turnover. Considerations of organizational success, staff satisfaction, and improved patient experiences/outcomes will be discussed. 
On completion of this session, participants will be able to:

  • Identify factors leading to staff burnout, specifically with regards to COVID-19

  • Identify factors that promote staff satisfaction and longevity

  • Discuss strategies their organization can employ to help decrease the rate of staff turnover

 

Data as the Common Language to Drive Success

Breakout Session B3

Monday, 6/21

1:00pm-2:30pm

For: Home Care, Home Health, Hospice, Palliative Care, I/DD

Christine Lang, MBA, Director of Data Consulting, Simione Healthcare Consultants
Michael Simione, MBA, Director, Simione Healthcare Consultants

Organizations have the greatest opportunity for success when various parts of the company are working cohesively towards a common goal—this is especially true for operations and finance within a home health agency. While individuals in these roles often approach their day-to-day work from a different perspective and background, there is a lot of room for communication, collaboration, and coordination to provide the highest level of care and optimal organizational results.  Data can become the common language spoken across departments that allows your organization to reach their strategic goals. In this session, we will provide recommendations for the most valuable and critical metrics, effective approaches to analyze the data, and strategies for communicating the role each department and individual plays in driving the data and the results.  This session will allow agencies to build a data-driven culture that promotes the accountability and teamwork that can help operational and finance leaders work together to drive organizational success.

Connecting Systems to Combat COVID-19

Breakout Session B4

Monday, 6/21

1:00pm-2:30pm

For: Home Care, Home Health, Hospice, Palliative Care, I/DD

Kim Kranz, President, Catholic Home Care & Good Shepherd Hospice

In this session, Kim Kranz, President of Catholic Home Care & Good Shepherd Hospice, will share how her organization aided hospitals with capacity issues through the creation of the COVID Home Program across Queens and Long Island, New York. Under this initiative, Catholic Home Care & Good Shepherd Hospice served hundreds of patients suffering and recovering from COVID-19. This program resulted in a rehospitalization rate of less than 1% for COVID-19-positive patients.
After attending this session, participants will be able to recognize the need for true ‘systemness’ among existing healthcare organizations—both acute and post-acute—to influence health recovery from COVID-19 and combat spread. Additionally, attendees will be equipped with tools to develop realistic strategies to implementing a similar program within each organization.

 

Hospice Regulatory & Quality Reporting Update

Plenary Session 1

Monday, 6/21

3:00pm-4:30pm

For: Hospice, Palliative Care

Sponsored by:

2014_axxess_logo_PNG.png

Jennifer Kennedy, EdD, MA, BSN, RN, CHC, Senior Director, Regulatory & Quality

National Hospice & Palliative Care Organization (NHPCO)

Hospice regulatory and quality reporting issues are part of every provider’s daily practice, so it is critical have the “latest and greatest” information about what is happening at the federal level. This session will review current hospice regulatory and quality reporting issues and what is in the pipeline for the hospice and palliative care industry in the future.
Objectives:

  • Identify the “hot” hospice regulatory and quality reporting issues and how they affect hospice providers and the hospice industry as a whole.

  • Discuss the outcomes/requirements in the FY2022 proposed Hospice Wage Index Rule.

  • Highlight issues in the pipeline for hospice and palliative care

 
 

Regulatory Update for Home Health

Plenary Session 2

Monday, 6/21

3:00pm-4:30pm

For: Home Health

Sponsored by:

CHAP.jpg

Katie Wehri, Director, Home Care & Hospice Regulatory Affairs

National Association for Home Care & Hospice (NAHC)

An overview of the current state of affairs in home health will be provided along with an eye towards the future.  The COVID-19 pandemic has significantly changed the way care is delivered in the home.  A review of the waivers and flexibilities extended during the pandemic and discussion of which ones will remain after the public health emergency ends will be part of this session along with the lessons learned/best practices created. Other topics will include federal policy, regulatory, and quality changes, a look back at the first year of PDGM, and the CY2022 proposed rule for home health (if available).  

 

National Trends for Private Pay Home Care

Plenary Session 3

Monday, 6/21

3:00pm-4:30pm

For: Home Care

Sponsored by:

MutualOfAmerica.png

Vicki Hoak, Executive Director

Home Care Association of America (HCAOA)

During this session, Home Care Association of America’s Executive Director Vicki Hoak, along with a home care provider representative, will discuss trends occurring in the private pay home care industry. Several questions will be addressed, including: Medicare Advantage Plans and the role home care plays; the frontline home care workforce shortage - will there ever be enough caregivers; after COVID-19, will we ever be the same; and with what seems to be never ending competition, how do you stand out among the rest?